Claims for broken or damaged goods must be reported within 24 hours of delivery. Claims will be reviewed on their individual circumstances and final decision is at our discretion.
Requests for returns for store credit or exchange must be made within 7 days of purchase, It is our best practise to guarantee our product at time of shipment, and the assumption that it is received in perfect order and representative of the goods ordered. Goods of perishable or Goods such as wine are subject to conditions outside of Champagne Galleries control and as such we offer guaranties upon delivery of goods for the quality of the goods purchased.
It should be noted that Cellaring of Champagne and the subsequent condition of goods past the time of delivery is the responsibility of the recipient. Wine is in effect a living entity and as such changes with time and will prove to change vintage to vintage or season to season. UV Light and high heat can affect the quality of Champagne as it does with other liquor and perishable goods. All goods are packed in insulated foam or void fill/bubble wrap, as well as multi layered Cardboard shippers. This is important to insulate and ultimately protect the goods while shipping.
A tax invoice will be supplied if requested, the order confirmation outlines all details of the order as received via email upon completion of your order. Please contact Champagne Gallery via the main page if further information is required.