Shipping & Delivery
Delivery notice
While we are taking all precautions and necessary safe guards while packing and handling your champagne, we can at times unfortunately experience some delays in delivery schedules and transit variables outside of Champagne Gallery’s control. Mainly due to seasonal weather events affecting national carriers.Shipping details & FAQs
Christmas Shipping Guidelines
Last sending dates
Christmas is a jolly time to remind your loved ones that you're thinking of them. But as it's such a busy time of year, we recommend sending your Christmas gifts as early as possible, and by the cut-off dates below, so we can get them there in time for Christmas Day.
If you're after postage prices, check out the cost to send cards, letters and parcels.
Sending within Australia
We recommend lodgement in metro locations by the following dates for delivery by Christmas Day:
| Sending to/from | Parcel Post | Express Post |
|---|---|---|
| Most Australian states (metro) | Friday 18 December 2026 | Monday 21 December 2026 |
| WA, TAS and NT | Friday 11 December 2026 | Friday 18 December 2026 (WA and NT) |
What do I need to know?
Please allow additional time for items sent outside a metro area. These dates apply to all items collected by one of our trucks or vans and taken directly to our processing facility. For over the counter Parcel Post or Express Post items, please lodge by 2:30pm.
You can find more detailed state lane breakdowns and recommended last lodgement dates for international destinations on the Australia Post website.
Express Post
Express Postage freight times for Express Satchels are scheduled for overnight delivery to most Australian Capitals (excluding Perth and Darwin where it may take 2+ business days express). Please note that Express next day is bound by our collection times and orders placed prior to 3 pm should* as best practice be released on the same day to achieve the delivery standards of Next business day.
Express Post collections are in line with our carriers normal operating hours on normal business day schedules and is subject to change due to public holidays or gazetted national holidays.
Public holiday and peak periods can unfortunately delay dispatch. Please drop us a line if you need any further confirmation!
Please note that not all postcodes fall into express reach in terms of timeframe and as such should be investigated prior to placing orders. Please contact us for more information. Capital Cities and CBD and surrounds is generally the rule for using Express services, and outer reaching locations often requiring a few days.
Express Courier & Same day delivery is not currently available.
Shipping insurance
Shipping Insurance is not included however we specifically package and ensure your goods are protected against damage or any breakage. It is our priority to ensure your goods are received in perfect order.
If you have any concerns drop us a line and we can discuss the best avenues moving forward. Pictures of damaged or mishandled goods may be required on review of case by case scenarios.
Dry area restrictions (QLD & NT)
Delivery of liquor into the areas specified is restricted as determined by law under the Australian Federal Government. Freight of liquor and its couriers will not deliver to the following postcodes as well as all alcohol restricted areas of the Northern Territory.
- Aurukun – 4871
- Bamaga – 4876
- Cherbourg – 4605
- Doomadgee – 4830
- Hope Vale – 4871
- Injinoo – 4876
- Kowanyama – 4871
- Lockhart River – 4871
- Mapoon – 4871
- Mornington Island – 4825
- Napranum – 4874
- New Mapoon – 4876
- Palm Island – 4816
- Pormpuraaw – 4871
- Seisia – 4876
- Umagico – 4876
- Woorabinda – 4713
- Wujal Wujal – 4873
- Yarrabah – 4871
Areas/postcode restrictions are subject to change periodically with passing of Government and local law.
What do you charge for shipping?
The shipping cost is calculated by Australia Post based on the weight, size and delivery location of your order. You’ll see the cost after you have finished shopping and are checking out. If anything looks out of place, please give us a call on 1300 366 906 so we can check this for you.
Is FREE shipping available?
Unfortunately due to increased transport costs being passed on FREE Shipping is not available.
The current shipping options will be outlined in the checkout relative to your Location/Cart contents and will allow you to select from for various shipping/services in the checkout to best suit your needs.
How long will it take for delivery?
Orders usually ship from the warehouse within 2 business days. You should then receive an email once it has been dispatched with more info. Depending on where you’re based, Australia Post will deliver in 2-4 days for most metro (Eastern Capitals), up to 7-10 days for more regional areas, and sometimes even longer if you're really remote.
So all up, we ask that you allow 5-10 business days for your order to arrive,
If you need your wine by a certain date, you should definitely call us on 1300 366 906, or make specific reference to this in the comments section when ordering, we can then assess and come back to you if the shipping method needs to change!
Do you deliver on Public Holidays and Weekends?
Unfortunately public holidays can vary state by state within Australia and as we are based in Brisbane (Queensland) we are governed by Queensland dates. We do not have Courier or Australia Post collections on these Public Holidays and as such the release date for your goods generally will follow on the next business day.
Weekend deliveries may be actioned by carriers in Peak delivery periods such as Christmas only.
Do you ship internationally?
No unfortunately, we don’t. It’s simply too expensive, with often too much risk. It’s not out of the question that we won’t have this option available in the future, but right now we can’t.
What happens if I’m not home for a delivery?
In the event you or your recipients not at home to sign for the goods we will have the Courier leave a calling card for the persons to collect via a specified collection point. This is most often the local post office closest to the recipients address.
We unfortunately do not offer a re-delivery option as the parcel once shipped is in the secure hands of the Australia Post delivery channels and will be held securely until collected and signed for via the Post office branch with 10 business days allocated for the collection prior to the parcel being returned unclaimed.
Unclaimed parcels will be held in situ for a nominal period while we investigate recipients address and details for re-delivery, unfortunately if a parcel is required to be reshipped once returned charges may apply.
Can I waive the signing for delivery if I know I won’t be home in the delivery/business hours due to work?
Adding delivery instructions to your order is the best way to have a successful delivery and we ask that you have a safe and secure location for the courier to leave if requested. For example, if you’re not home, the driver can leave it somewhere safe on the property if we are directed to do so, Otherwise, perhaps your work address may be more suitable!
We certainly recommend the signing for goods as we cannot take responsibility once the items are "left" by the courier.