Below FAQ are some common questions our customers have asked before purchasing. If you have any other questions, please send an email to
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Unfortunately due to increased transport costs being passed on FREE Shipping is not available. The current shipping options will be outlined in the checkout relative to your Location/Cart contents and will allow you to select from for various shipping/services in the checkout to best suit your needs.

Orders usually ship from the warehouse within 2 business days . You should then receive an email once it has been dispatched with more info. Depending on where you’re based, Australia Post will deliver in 2-4 days for most metro (Eastern Capitals), up to 7-10 days for more regional areas, and sometimes even longer if you're really remote. So all up, we ask that you allow 5-10 business days for your order to arrive, If you need your wine by a certain date, you should definitely call us on 1300 366 906. or make make specific reference to this in the comments section when ordering, we can then assess and come back to you if the shipping method needs to change!

No unfortunately, we don’t. It’s simply too expensive, with often too much risk. It’s not out of the question that we won’t have this option available in the future, but right now we can’t.
In the event you or your recipients not at home to sign for the goods we will have the Courier leave a calling card for the persons to collect via a specified collection point. This is most often the local post office closest to the recipients address. We unfortunately do not offer a re-delivery option as the parcel once shipped is is the secure hands of the Australia post delivery channels and will be held securely until collected and signed for via the Post office branch with 10 business days allocated for the collection prior to the parcel being returned unclaimed. Unclaimed parcels will be held in situe for a nominal period while we investigate recipients address and details for re-delivery, unfortunately if a parcel is required to be reshipped once returned charges may apply. Can I waive the signing for delivery if I know i wont be home in the delivery/business hours due to work? Adding delivery instructions to your order is the best way to have a successful delivery and we ask that you have a safe and secure location for the courier to leave if requested. For example, if you’re not home, the driver can leave it somewhere safe on the property if we are directed to do so, Otherwise, perhaps your work address may be more suitable! We certainly recommend the signing for goods as we cannot take responsibility once the items are "left" by the courier.
Please note Australia Post delays While we are taking all precautions and necessary safe guards while packing and handling your champagne, we are unfortunately experiencing some delays in delivery schedules and transit variables outside of Champagne Galleries control. We ask for all persons with time sensitive requests to please reach out to us and we can best advise of our best delivery scenarios. Please note shipping is via Queensland Store to all states AUSPOST UPDATE 03/03/2022 EAST COAST AUSTRALIA We are operating with skeleton staff in most locations as like you our staff are also facing loss of homes ,inundations with little to no access out in the most impacted areas. To date we currently have 77 post office closures and multiple facilities underwater , our post office locater on Australia Post Website is updated with this information. Australia Post Brisbane Pick Ups :will be collected where it is safe to do so. Deliveries will be Delivered where it is safe to do so Australia Post Facilities has multiple locations closed &/or inundated Please note that we are currently operating 2 days outside of expected delivery dates in accessible areas, for StarTrack, excluded Burleigh and Tweed , Lismore Casino and Byron , no updates on when we will be able to get back into those areas as of today. Note Qantas Delays are also expected due to water on the run ways, this has pushed us out at least 2 days, while we manage the backlog. AUSPOST UPDATE : 22 September 2021 Express Post remains our fastest postal service, but our next-business-day guarantee is currently suspended. This change is necessary due to: COVID-19 health and safety regulations applying to workplaces Fewer passenger flights (which we usually rely upon to carry many of our parcels) Ongoing COVID-19 disruptions We’ll reinstate our next-business-day guarantee as soon as we can. AUSPOST UPDATE : 14 September 2021 Wine deliveries – significant delays may be experienced COVID-19 is having a higher than usual impact on our delivery network. Wine deliveries are particularly affected as they need to be manually processed.

Returns and Refunds

Claims for broken or damaged goods must be reported within 24 hours of delivery. Claims will be reviewed on their individual circumstances and final decision is at our discretion.

Requests for returns for store credit or exchange must be made within 7 days of purchase, It is our best practise to guarantee our product at time of shipment, and the assumption that it is received in perfect order and representative of the goods ordered. Goods of perishable or Goods such as wine are subject to conditions outside of Champagne Galleries control and as such we offer guaranties upon delivery of goods for the quality of the goods purchased.

It should be noted that Cellaring of Champagne and the subsequent condition of goods past the time of delivery is the responsibility of the recipient. Wine is in effect a living entity and as such changes with time and will prove to change vintage to vintage or season to season. UV Light and high heat can affect the quality of Champagne as it does with other liquor and perishable goods. All goods are packed in insulated foam or void fill/bubble wrap, as well as multi layered Cardboard shippers. This is important to insulate and ultimately protect the goods while shipping.

A tax invoice will be supplied if requested, the order confirmation outlines all details of the order as received via email upon completion of your order. Please contact Champagne Gallery via the main page if further information is required.