Having Trouble Ordering? FAQ's

I’m having trouble ordering!

Sometimes we just need to speak to someone when buying something as special as Champagne. We understand! If you’d prefer to place a phone order for your Champagne, if you’re having difficulty ordering online or have any questions, simply phone us on 1300 366 906 (within Australia) 

Alternatively, you can submit a contact form and we will respond with an email.

The issue is likely either your email address or your password – if you’ve double-checked that you’ve typed both in correctly and you are already registered, then first option is to click on “forgot your password?” on the sign-in screen.

 We’ll send you a password reset link, and you can follow the instructions and change your password.

 If that doesn’t help, shoot our Champagne Gallery Team a request, and we’ll see what we can do to help you out.

 If you’re trying to order a special and you’re worried about it selling out, call us on 1300 366 906 and we can put the order through for you over the phone.

 My address details aren’t working!

Check the state, the suburb and the postcode – if that’s all correct, send us a help request and we’ll check it out.

Note that some postcodes are actually “dry zones”, which means we cannot send alcohol to addresses in those areas. That’s the law, and there’s nothing we can do in those cases. You can check out which suburbs are dry zones here.

 I need to change or cancel an order..

There’s a small window of time after you’ve placed your order where we can still cancel it, as long as it hasn’t been dispatched.

 But once it’s been labelled up and handed over to Australia Post, there’s not a lot we can do to stop it, so you might have to return your order to us, at which point we’re happy to give you a refund, credits, or whatever you prefer.

 So if you want to cancel or change your order, you should call us on 1300 366 906 straight away, send us a help request from this page, or email info@champagnegallery.com.au

 I didn’t receive an order confirmation..

Apologies! Sometimes they get caught up in junk filters, sometimes (on rare occasions!) the system might not have sent it to you for some reason.

Check your account page – if the order’s in there, then it should be on its way.

You’re welcome to send us a help request and we’ll look into it for you.

 I didn’t receive a dispatch notification..

Again, apologies! It’s possible the order hasn’t been dispatched yet, and is still in the warehouse.

 It’s also possible that the dispatch notification itself got caught up in a junk filter, or the system for some reason didn’t send one when it should have.

 You’re welcome to send us a help request and we’ll look into it for you.

Can I pick up my order?

 Yes and No, we have retail locations in the greater Brisbane North Region in QLD that may be able to help on prior arrangement however that may not help in the event you are located in Sydney or London...

We use Auspost and/or Couriers to best deliver around Australia to save you the trouble!