Pol Roger Pure Brut NV

Shipping Policy

While we are taking all precautions and necessary safe guards while packing and handling your champagne, we are unfortunately experiencing some delays in delivery schedules and transit variables outside of Champagne Galleries control. We ask for all persons with time sensitive requests to please reach out to us and we can best advise of our best delivery scenarios. info@champagnegallery.com.au

Please note shipping is via Queensland Store to all states https://auspost.com.au/service-updates/domestic-delivery-times

AUSPOST UPDATE 03/03/2022 EAST COAST AUSTRALIA

We are operating with skeleton staff in most locations as like you our staff are also facing loss of homes ,inundations with little to no access out in the most impacted areas.

To date we currently have 77 post office closures and multiple facilities underwater , our post office locater on Australia Post Website is updated with this information. https://auspost.com.au/locate/

Australia Post Brisbane

Pick Ups :will be collected where it is safe to do so.

Deliveries will be Delivered where it is safe to do so

Australia Post Facilities has multiple locations closed &/or inundated

Please note that we are currently operating 2 days outside of expected delivery dates in accessible areas, for StarTrack, excluded Burleigh and Tweed , Lismore Casino and Byron , no updates on when we will be able to get back into those areas as of today.

Note Qantas Delays are also expected due to water on the run ways, this has pushed us out at least 2 days, while we manage the backlog.

AUSPOST UPDATE : 22 September 2021

Express Post remains our fastest postal service, but our next-business-day guarantee is currently suspended.

This change is necessary due to:

COVID-19 health and safety regulations applying to workplaces

Fewer passenger flights (which we usually rely upon to carry many of our parcels)

Ongoing COVID-19 disruptions

We’ll reinstate our next-business-day guarantee as soon as we can.

AUSPOST UPDATE : 14 September 2021

Wine deliveries – significant delays may be experienced

COVID-19 is having a higher than usual impact on our delivery network. Wine deliveries are particularly affected as they need to be manually processed.

*FREE STANDARD SHIPPING : 4 or More bottles and all purchases over $250.00! (Excludes shipping to NT and WA due to transit variables outside of Champagne Galleries control)

Our reliable shipping services ensure your Champagne gift - whether it’s for someone special or for yourself - arrives safely.

STD Australia Post Freight Pre Covid19 Guide : Brisbane CBD 1-2 Business Days Sydney CBD 3-4 Business Days Melbourne CBD 3-4 Business Days Adelaide CBD 4-5 Business Days Hobart (Tasmania) 5-7 Business Days Perth 7-10 Business Days (Free Shipping does not Apply) Darwin 7 -10 Business Days (Free Shipping does not Apply) Shipping Times listed are approximate and subject to variables outside of Champagne Galleries control. All steps taken by Champagne Gallery to achieve the quickest and most efficient shipping method available at time of dispatch, Delivery times into Christmas are subject to Australia Post road transport variables and we can best advise accordingly, please drop us a line if more information is needed. Express Postage Freight times for Express Satchels are scheduled for overnight delivery to most Australian Capitals (excluding Perth and Darwin where it may take 2 business days express). Please note that Express next day is bound by our collection times and orders placed prior to 3 pm should* as best practice be released on the same day to achieve the delivery standards of Next business day. Express Post collections are in line with our carriers normal operating hours on normal business day schedules and is subject to change due to public holidays or gazetted national holidays. Public holiday and peak periods can unfortunately delay dispatch. Please drop us a line if you need any further confirmation! Please note that not all postcodes fall into express reach in terms of timeframe and as such should be investigated prior to placing orders. Please contact us for more information. Capital Cities and CBD and surrounds is generally the rule for using Express services, and outer reaching locations often requiring a few days.

Express Courier & Same day delivery is not currently available. Shipping Insurance is not included however we specifically package and ensure your goods are protected against damage or any breakage. It is our priority to ensure your goods are received in perfect order. If you have any concerns drop us a line and we can discuss the best avenues moving forward. Pictures of Damaged or mishandled goods may be required on review of case by case scenarios. Alcohol and Dry Area restrictions for Queensland and Northern Territory: Delivery of Liquor into the areas specified is restricted as determined by law under the Australian Federal Government. Freight of liquor and its couriers will not deliver to the following postcodes as well as all alcohol restricted areas of the Northern Territory.

Aurukun Postcode – 4871, Bamaga Postcode – 4876, Cherbourg Postcode – 4605, Doomadgee Postcode – 4830, Hope Vale Postcode – 4871, Injinoo Map Postcode – 4876, Kowanyama Postcode – 4871, Lockhart River Postcode – 4871, Mapoon Postcode – 4871, Mornington Island Postcode – 4825, Napranum Postcode – 4874, New Mapoon Postcode – 4876, Palm Island Postcode – 4816, Pormpuraaw Postcode – 4871, Seisia Postcode – 4876, Umagico Postcode – 4876, Woorabinda Postcode – 4713, Wujal Wujal Postcode – 4873, Yarrabah Postcode – 4871 Areas/Postcode restrictions are subject to change periodically with passing of Government and local law. Shipping FAQ's What do you charge for shipping? The shipping cost is calculated by Australia Post based on the weight, size and delivery location of your order. You’ll see the cost after you have finished shopping and are checking out. If anything looks out of place, please give us a call on 1300 366 906 so we can check this for you.

Is FREE shipping available?

We offer *FREE Standard Freight Shipping on purchases of 4 bottles or more and on purchases over $250. *FREE Shipping is not available on Express orders or to West Australia and the Northern Territory. The calculator in the checkout will allow you to select and pay for the Express Service in the checkout.

How long will it take for delivery?

Orders usually ship from the warehouse within 2 business days . You should then receive an email once it has been dispatched with more info. Depending on where you’re based, Australia Post will deliver in 2-4 days for most metro (Eastern Capitals), up to 7-10 days for more regional areas, and sometimes even longer if you're really remote. So all up, we ask that you allow 5-10 business days for your order to arrive, If you need your wine by a certain date, you should definitely call us on 1300 366 906. or make make specific reference to this in the comments section when ordering, we can then assess and come back to you if the shipping method needs to change!

Do you ship internationally?

No unfortunately, we don’t. It’s simply too expensive, with often too much risk. It’s not out of the question that we won’t have this option available in the future, but right now we can’t.

What happens if I’m not home for a delivery?

In the event you or your recipients not at home to sign for the goods we will have the Courier leave a calling card for the persons to collect via a specified collection point. This is most often the local post office closest to the recipients address. We unfortunately do not offer a re-delivery option as the parcel once shipped is is the secure hands of the Australia post delivery channels and will be held securely until collected and signed for via the Post office branch with 10 business days allocated for the collection prior to the parcel being returned unclaimed. Unclaimed parcels will be held in situe for a nominal period while we investigate recipients address and details for re-delivery, unfortunately if a parcel is required to be reshipped once returned charges may apply. Can I waive the signing for delivery if I know i wont be home in the delivery/business hours due to work? Adding delivery instructions to your order is the best way to have a successful delivery and we ask that you have a safe and secure location for the courier to leave if requested. For example, if you’re not home, the driver can leave it somewhere safe on the property if we are directed to do so, Otherwise, perhaps your work address may be more suitable! We certainly recommend the signing for goods as we cannot take responsibility once the items are "left" by the courier.

Returns Policy

Claims for broken or damaged goods must be reported within 24 hours of delivery. Claims will be reviewed on their individual circumstances and final decision is at our discretion.

Requests for returns for store credit or exchange must be made within 7 days of purchase, It is our best practise to guarantee our product at time of shipment, and the assumption that it is received in perfect order and representative of the goods ordered. Goods of perishable or Goods such as wine are subject to conditions outside of Champagne Galleries control and as such we offer guaranties upon delivery of goods for the quality of the goods purchased.

It should be noted that Cellaring of Champagne and the subsequent condition of goods past the time of delivery is the responsibility of the recipient. Wine is in effect a living entity and as such changes with time and will prove to change vintage to vintage or season to season. UV Light and high heat can affect the quality of Champagne as it does with other liquor and perishable goods. All goods are packed in insulated foam or void fill/bubble wrap, as well as multi layered Cardboard shippers. This is important to insulate and ultimately protect the goods while shipping.

A tax invoice will be supplied if requested, the order confirmation outlines all details of the order as received via email upon completion of your order. Please contact Champagne Gallery via the main page if further information is required.